Terms & Conditions

Ocean Glow Car Detailing
Effective: 1 July 2025

Introduction

By booking a service with Ocean Glow Car Detailing, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations.

Service Agreement

Services are carried out based on the package selected at the time of booking. Each package clearly outlines what is included.
Any additional work outside the agreed package may incur extra charges, which will be discussed with you before proceeding.
While we always aim to deliver the highest possible standard of work, results may vary depending on the condition of the vehicle.

Customer Responsibilities

All personal belongings must be removed from the vehicle prior to your appointment. Ocean Glow Car Detailing takes no responsibility for lost or damaged personal items left inside the vehicle.
Vehicles with excessive pet hair, sand, mould, stains, or other extreme conditions will incur additional charges due to the extra time and labour involved.
It is the customer’s responsibility to inform us of any pre-existing damage or concerns before work begins.

Pricing & Payment

All quotes are valid for 7 days and are subject to change depending on the vehicle’s condition. Final pricing will be confirmed on-site before any work is carried out.
Payment is due upon completion of the service unless otherwise agreed in writing.
Accepted payment methods include: cash, Eftpos (Tap & Go), and bank transfer.
Receipts can be issued on request.

Cancellations & Rescheduling

We require at least 48 hours’ notice for cancellations or changes to bookings.
Customers who reschedule their booking will be required to pay a deposit of $50 to confirm the new time.
Deposits are non-refundable if the booking is later cancelled or if the job cannot be completed for any reason.
Late cancellations or no-shows may incur a cancellation or call-out fee.
If we arrive on-site and are unable to carry out the job due to locked vehicles, unsafe conditions, incorrect address, or any other avoidable issue, a minimum $80 call-out fee may apply.

Liability & Damages

While every care is taken when servicing your vehicle, Ocean Glow Car Detailing is not liable for any pre-existing damage.
We are not responsible for issues caused by aftermarket modifications, fragile trims, deteriorated surfaces, or poor prior repairs.
Customers acknowledge that detailing services involve working on aging or worn materials, and in rare cases, issues may arise due to pre-existing weaknesses.

Weather & Unforeseen Circumstances

Ocean Glow Car Detailing reserves the right to postpone or reschedule bookings due to severe weather or unforeseen circumstances.
If weather conditions are likely to compromise quality, we’ll contact you to reschedule at the earliest suitable time.

Satisfaction Guarantee

If you’re not satisfied with your service, please contact us within 48 hours. We’ll assess the issue and, where appropriate, offer to return and rectify it.
Refunds are not provided for change-of-mind or when expectations were not clearly communicated before the service.

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