Privacy Policy – Ocean Glow Car Detailing
Privacy Policy – Ocean Glow Car Detailing
Effective Date: 1 April 2026
Ocean Glow Car Detailing (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Australian Consumer Law.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, website, or business.
1. Information We Collect
To provide our services safely, efficiently, and to a high standard, we may collect the following types of personal information:
- Full name
- Phone number
- Email address
- Residential or service address
- Vehicle details, including licence plate (registration number)
- Payment information, including credit or debit card details
- Photos and videos of your vehicle (before, during, and after services)
- Any personal belongings or documents visible within the vehicle (e.g. receipts, paperwork, or other items left inside)
We only collect information that is reasonably necessary for the operation of our business and delivery of our services.
2. Why We Collect Your Information
We collect and use your information for purposes including:
- Booking and managing appointments
- Providing accurate quotes and services
- Contacting you regarding your booking or enquiry
- Processing payments
- Maintaining service records
- Ensuring safety, accountability, and quality control
- Marketing and showcasing our work (only where permitted)
- Complying with legal obligations
Without this information, we may not be able to provide our services effectively or safely.
3. Photos, Videos & Vehicle Documentation
During the course of our work, we may take photos or videos of your vehicle for:
- Documentation of vehicle condition
- Quality assurance and training
- Marketing and promotional purposes (e.g. social media, website)
We take reasonable steps to ensure that:
- Personal identifying information (such as number plates or personal items) is not clearly visible where possible
- Content used publicly does not intentionally identify you without consent
By using our services, you acknowledge and consent to the capture of such media unless you explicitly request otherwise in writing prior to your service.
4. Personal Belongings Left in Vehicles
Customers are responsible for removing all personal belongings from their vehicle prior to service.
While we take care when working on your vehicle, Ocean Glow Car Detailing:
- Is not responsible for the loss, damage, or disclosure of personal items left inside the vehicle
- May incidentally view personal items (such as receipts or documents) during the cleaning process
We will always handle any such items respectfully and will not intentionally use, copy, or disclose personal information found within the vehicle.
5. Storage & Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Secure digital storage systems
- Restricted access to sensitive information
- Secure payment processing methods
Credit card information is processed through secure third-party payment providers and is not stored by us unless required for legitimate business purposes.
6. Disclosure of Information
We do not sell, rent, or trade your personal information.
Your information may only be disclosed:
- To trusted service providers (e.g. payment processors or booking systems) where necessary
- Where required by law
- To protect our legal rights
All third parties we work with are expected to comply with privacy obligations.
7. Access & Correction
You have the right to request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.
8. Website & Digital Data
When you visit our website, we may collect limited non-identifiable information such as:
- Browser type
- IP address
- Pages visited
This information is used to improve our website and user experience. We may also use cookies or tracking tools for marketing and analytics purposes.
9. Marketing Communications
We may contact you regarding promotions, updates, or services. You can opt out of marketing communications at any time by contacting us or using unsubscribe options where available.
10. Complaints
If you believe your privacy has been breached, you may contact us directly. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
Ocean Glow Car Detailing
3/414 The Entrance Road, Long Jetty NSW
Phone: 0481 267 806
Email: oceanglowdetailing@gmail.com
Website: www.oceanglowcardetailing.com.au
